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Frequently Asked Questions
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United Concordia's commitment to responsive service is reflected in its use of technology that results in prompt and accurate claims processing.
United Concordia's responsive service is impressive. But don't just take our word for it--see for yourself:
Serving Your Clients and Their Employees
Benefits administrators and employees can obtain information by:
- Speaking to a DentaBenefits representative
- Utilizing the Interactive Voice Response (IVR) telephone system
- Accessing plan information online (employees only)
- Accessing multi-lingual and hearing impaired options
Claims Processing1
United Concordia administers dental benefits for more than seven million members in over 23,000 employer groups. Claims processing results include:
- Nearly 12 million claims processed in 2006
- 94% processed within 14 calendar days, exceeding their standard of 90%
- 99% processed within 30 calendar days, exceeding their standard of 98%
- Claims processing system automatically adjudicates more than 90% of claims
- Customer service representatives available weekdays from 8 a.m.-8 p.m. EST
- IVR system telephonic query available 24/7
- Call tracking system documents 100% of all inquiries
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