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Products
About the Advantage Plus Network
Customer Service and Claims
Plan Administration Resources
Interactive Tools for Your Employees
Provider Directory
Frequently Asked Questions
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Contact your benefits advisor or Mutual of Omaha representative for more information.
Don't have a Mutual of Omaha representative? Use Sales & Service Office Look-Up to find the office nearest you
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United Concordia's commitment to responsive service is reflected in its use of technology that results in prompt and accurate claims processing.
Serving Your Employees, and Ultimately, You
Benefits administrators and employees can obtain information by:
- Speaking to a DentaBenefits representative
- Utilizing the Interactive Voice Response (IVR) telephone system
- Accessing plan information online (employees only)
- Requesting additional cards online
- Finding a provider online
Claims Processing1
United Concordia administers dental benefits for more than seven million members in over 23,000 employer groups. Claims processing results include:
- Nearly 12 million claims processed in 2006
- 93% processed within 14 calendar days, exceeding their standard of 90%
- 99% processed within 30 calendar days, exceeding their standard of 98%
- Claims processing system automatically adjudicates more than 90% of claims
- Customer service representatives available weekdays from 8 a.m.-8 p.m. EST
- IVR system telephonic query available 24/7
- Call tracking system documents 100% of all inquiries
Claim Forms
Dentists in United Concordia's Advantage Plus Network will file claims for your employees. When using an out-of-network dentist, however, employees may be required to complete and submit claim forms.
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